319 NetWorks has a long and successful history of delivering comprehensive web solutions to the financial services industry. From community savings banks to multinational investment firms, financial services organizations have proven to benefit significantly from the power of Platform319.
The customer-bank relationship and the customer experience has become critically important to banks’ success. Customers will not be as willing to engage in a deeper relationship with a bank that does not know them well, where they are known merely as a set of figures on a statement. After more than 20 years of trying to migrate their account bases to the electronic world, banks have found that they’ve lost their differentiation from each other and are not well positioned to deliver a rewarding customer experience. At the same time, they’ve also downgraded their clients’ expectations of the banking experience – today, most customers think of banks strictly as transaction-based entities. Banks have become a place where customers essentially store and withdraw money. Consumers do not have a relationship with the bank; they only do transactions with the bank.
The 319 Financial Service web solution incorporates marketing & customer service expertise and rich business functions to boost efficiencies in all departments of a bank. Our understanding of the goals of a bank has led to the development of key features to help achievement of:
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Noted below, everyone from the customer service department to the lending group can manage their own piece of digital real estate, presenting the very best in branding & service online to represent your financial service organization. A small sample of features include: *Click title to view snapshot image of the feature in use
Calculators
- Calculators provide your customers with the opportunity to enter custom financial scenarios to determine all sorts of pathways to financial success, including retirement planning, investing, mortgages or personal loans, and more. They're easy to use, and can give you a quick snapshot of the personal finance goals you're trying to accomplish.
Rates Engine
- The 319 Rates Engine enables individuals from various departments within the bank to update rates as needed in a simple and efficient manner.
Integration to Financial Data Systems
- 319 Web Solutions team can integrate to financial data systems, including Wall Street's mainframe, keeping your customers updated to the latest market conditions.
Device Recognition
- The 319 Financial Services web solution is equipped with proprietary device recognition code that will deliver a unique set of design, content and configuration to a mobile phone vs. tablet vs. PC. This feature ensures maximum performance and content personalization.
Resource Center
- Resource centers are important for financial services firms, providing clients with education and tools they can use to build up their financial knowledge.
Video Integration
- Videos are important to communicate positive values and a strong customer service focus within the firm. The 319 Financial Services web solution contains advanced video integration technology, enabling streaming videos to be delivered in the most efficient manner possible through Amazon's Cloudfront. In addition, videos will be delivered in the appropriate format to operate flawlessly on either an iPad / iPhone or PC. Finally, our technology includes tracking code to capture key data for analytics.
