Unite by 319 NetWorks

319Unite enables businesses to satisfy communication demands of employees, vendors, and customers in a simple, secure, and productive manner.  Delivered as SaaS (Software-as-a-Service), Unite operates from a desktop client which can be seamlessly integrated to the website.

 

To learn more about Unite, please view the product sheet: Unite Product Sheet

 

Adopting instant messaging for business brings significant and rapid results:

• Improve Productivity
  • 319Unite enables multiple concurrent communications, multi-tasking, and the ability to easily and rapidly collaborate as a team

• Increase Revenue
  • 319Unite shortens sales cycles and improves qualification, allowing agents to capture the buyer while they are hot

• Save Money
  • 319Unite allows businesses to reduces costs: from reducing support people, reducing transportation costs, and reducing overhead in general

• Enhance Customer Satisfaction
  • Customers are demanding chat at the website for sales/support, and having direct access to agents for quick Q&A sessions is proven to increase customer satisfaction index (CSI) and delivers instant results

• Improve Quality and Efficiency of Communication
  • 319Unite provides the "point-of-presence" of its users, which enables meaningful communications among all parties interacting with a business

• Augment Team Collaboration
  • With 319Unite, businesses have the means for effective team collaboration, through advanced functions such as inviting teammates into a sales call, transferring calls, conference rooms, and more.

• Broadcast Messages to an Audience
  • 319Unite allows messages to be broadcast to members of a group at a specific time (Delayed Messaging), perfect for a manager to communicate to their team

• Data Collection
  • Custom forms in 319Unite allow for lead capture and automatic contact building when agents are unavailable, and its "Footprints" feature track real-time visitor data as they navigate the website

• Archived Historical Communications
  • Communications are saved on the server for compliance, allows businesses to revisit virtual meetings, knowledge share, and learn from best practices

• Bring Distributed Businesses Together
  • Chat communications empower businesses to bring together all interacting parties (both inside and outside the company) into a controlled, secure, productive environment, no matter where they are physically located